Privacy Policy

1. Introduction

Mohan Refrigeration & Electricals ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website at mohantricityrepairs.com.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name and contact details (phone number, address)
• Service location and address
• Appliance details and service history
• Payment information (for billing purposes only)

Automatically Collected Information

• Device and browser information
• IP address and general location
• Website usage data and analytics

3. How We Use Your Information

We use your information for the following purposes:

• To schedule and provide appliance repair services
• To communicate with you about appointments and service updates
• To process payments and maintain service records
• To send service reminders and maintenance tips (with your consent)
• To improve our services and customer experience
• To respond to your inquiries and support requests

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With our technicians to provide requested services
• With payment processors to complete transactions
• When required by law or legal process
• To protect our rights, privacy, safety, or property

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, maintain service records for warranty purposes, comply with legal obligations, and resolve disputes. Service records are typically retained for the duration of any applicable warranty period plus an additional reasonable period.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data we hold
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Opt-out: Unsubscribe from promotional communications at any time

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect some features of our website.

9. Third-Party Links

Our website may contain links to third-party websites (such as Google Maps). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: